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It’s really not about you: It’s about your customers…

CustomerService

Given this time of year, with its ever-increasing pace…
how well have you looked after the people you serve? Really?

Could you have done better?
What will you do better?

“Truly understanding how you are perceived by your customers is pivotal to growth and development. One path to achieve this, is making the commitment to become “brutally” customer-centric. This requires exploring your customer’s journey – and gathering information about key “touch points” along the way. What do your customers really think of your sales organization? Product offerings and processes? Your level of service? You may be completely surprised to hear what your customers are really thinking (and experiencing) – and we can learn so much from them.”

Read on… https://www.linkedin.com/pulse/20121207153333-128811924-it-s-not-about-you-it-s-about-your-customers

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